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Optimizing For Queue-Based Performance | Customers, Etc.
"Crushing the queue" is about creating the right systems and incentives to attract and retain the best people to support your customers.
Jun 28, 2024
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Ben McCormack
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Optimizing For Queue-Based Performance | Customers, Etc.
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When Working the Support Queue, Less is More | Customers, Etc.
Spending less time in the queue might be the fastest way to increase your support team's output.
Jun 20, 2024
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Ben McCormack
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When Working the Support Queue, Less is More | Customers, Etc.
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Customer Journey Guide [Download] | Customers, Etc.
Download a guide you can use today for jumpstarting outside in thinking at your company.
Jun 18, 2024
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Ben McCormack
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Customer Journey Guide [Download] | Customers, Etc.
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May 2024
Four Outsourcing Mistakes | Customers, Etc.
Build your outsourced team the way you would build your in-house team.
May 2, 2024
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Ben McCormack
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Four Outsourcing Mistakes | Customers, Etc.
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March 2024
The Proactivity Bit (Part 1) | Customers, Etc.
On how we can find ourselves in reactive relationships with customers.
Mar 21, 2024
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Ben McCormack
2
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The Proactivity Bit (Part 1) | Customers, Etc.
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February 2024
CXOXO & Ashes | Customers, Etc.
My friend Mercer wrote a book. Also, it is Lent.
Feb 16, 2024
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Ben McCormack
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CXOXO & Ashes | Customers, Etc.
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January 2024
Abductive Reasoning | Customers, Etc.
Sometimes you have to make a creative leap to move forward.
Jan 25, 2024
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Ben McCormack
2
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Abductive Reasoning | Customers, Etc.
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The Written Update | Customers, Etc.
Why take the time to compose a written update when it's already tracked in some productivity tool?
Jan 18, 2024
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Ben McCormack
5
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The Written Update | Customers, Etc.
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Etc. III | Customers, Etc.
A brief overview of 3 books: Klara and the Sun; The Kingdom, the Power, and the Glory; and The Escape Artist
Jan 4, 2024
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Ben McCormack
2
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Etc. III | Customers, Etc.
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December 2023
2023 | Customers, Etc.
Retreats, sabbatical, systems thinking, customers, and more!
Dec 21, 2023
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Ben McCormack
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2023 | Customers, Etc.
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Etc. II | Customers, Etc.
On being sick, travel, and friends.
Dec 14, 2023
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Ben McCormack
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Etc. II | Customers, Etc.
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The Easy Ones | Customers, Etc.
We naïvely think that taking care of easy problems is going to solve all our problems.
Dec 7, 2023
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Ben McCormack
4
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The Easy Ones | Customers, Etc.
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