Archive - Customers, Etc

Optimizing For Queue-Based Performance | Customers, Etc.

"Crushing the queue" is about creating the right systems and incentives to attract and retain the best people to support your customers.

Jun 28, 2024 •

When Working the Support Queue, Less is More | Customers, Etc.

Spending less time in the queue might be the fastest way to increase your support team's output.

Jun 20, 2024 •

Customer Journey Guide [Download] | Customers, Etc.

Download a guide you can use today for jumpstarting outside in thinking at your company.

Jun 18, 2024 •

May 2024

Four Outsourcing Mistakes | Customers, Etc.

Build your outsourced team the way you would build your in-house team.

May 2, 2024 •

March 2024

The Proactivity Bit (Part 1) | Customers, Etc.

On how we can find ourselves in reactive relationships with customers.

Mar 21, 2024 •

February 2024

CXOXO & Ashes | Customers, Etc.

My friend Mercer wrote a book. Also, it is Lent.

Feb 16, 2024 •

January 2024

December 2023

2023 | Customers, Etc.

Retreats, sabbatical, systems thinking, customers, and more!

Dec 21, 2023 •

Etc. II | Customers, Etc.

On being sick, travel, and friends.

Dec 14, 2023 •

The Easy Ones | Customers, Etc.

We naïvely think that taking care of easy problems is going to solve all our problems.

Dec 7, 2023 •

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