Customers, Etc
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Customers, Etc
This newsletter is about customers. It's about other things, too, but it's mostly about customers.
By Ben McCormack · Launched a year ago
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Uncompromised Reduction | Customers, Etc.
Maintaining high quality by targeting the right customers.
Ben McCormack
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Uncompromised Reduction | Customers, Etc.
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Low-Cost Accommodation | Customers, Etc.
One way to creatively approach customer variability.
Ben McCormack
Jul 7
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Low-Cost Accommodation | Customers, Etc.
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Reduce or Accommodate | Customers, Etc.
When faced with customer variability, we often think our choice is binary.
Ben McCormack
Jun 30
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Reduce or Accommodate | Customers, Etc.
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Co-production | Customers, Etc.
Would you invite your customers into the production process?
Ben McCormack
Jun 23
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Co-production | Customers, Etc.
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Health Bottleneck | Customers, Etc.
What to do when the bottleneck is your health
Ben McCormack
Jun 16
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Health Bottleneck | Customers, Etc.
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General Magic | Customers, Etc.
Reflections on Silicon Valley’s greatest failure.
Ben McCormack
Jun 2
1
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General Magic | Customers, Etc.
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Tesla's Chasm | Customers, Etc.
What's worked in the past may not work in the future.
Ben McCormack
May 19
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Tesla's Chasm | Customers, Etc.
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Customer as... | Customers, Etc.
Reflections on different ways to think about the customer
Ben McCormack
May 12
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Customer as... | Customers, Etc.
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