I’m starting a series on support systems. While the domain will be customer support, it will also be an introduction to systems. I hope you enjoy it. The next post in this series is Modeling the Support System. Maybe I have weird interests, but I find it fun to imagine what it’s like to begin a job as the first customer support person for a small start-up. I mean, this sort of thing must be happening all the time. New products and companies are being started every single day, and as the founding teams grind away trying to find product/market fit, they’ll slowly start acquiring customers, and those customers will have questions and find bugs, which means they’ll send an email to the company asking for help.
Your First Support Model
Your First Support Model
Your First Support Model
I’m starting a series on support systems. While the domain will be customer support, it will also be an introduction to systems. I hope you enjoy it. The next post in this series is Modeling the Support System. Maybe I have weird interests, but I find it fun to imagine what it’s like to begin a job as the first customer support person for a small start-up. I mean, this sort of thing must be happening all the time. New products and companies are being started every single day, and as the founding teams grind away trying to find product/market fit, they’ll slowly start acquiring customers, and those customers will have questions and find bugs, which means they’ll send an email to the company asking for help.