Are you conflating users and customers? This week we look at how the customer experience professional can think through both the user and customer journeys to help frame conversations and provide focus. Like what you read? Let me know or share with someone who would find this interesting.
Users vs Customers
Users vs Customers
Users vs Customers
Are you conflating users and customers? This week we look at how the customer experience professional can think through both the user and customer journeys to help frame conversations and provide focus. Like what you read? Let me know or share with someone who would find this interesting.