I remember the first time I was part of a group that was tasked with coming up with a customer journey map. “I don’t know the first thing about journey maps—where do we even start?” was probably the first thought that went through my head. If you search for examples of customer journey maps, you’re
The Simple Customer Journey Map
The Simple Customer Journey Map
The Simple Customer Journey Map
I remember the first time I was part of a group that was tasked with coming up with a customer journey map. “I don’t know the first thing about journey maps—where do we even start?” was probably the first thought that went through my head. If you search for examples of customer journey maps, you’re