Last week we talked about walking back the customer journey to do a better job setting expectations. This week we continue that narrative as we explore setting vs meeting expectations. Also, some readers may have noticed that my day job has changed. I’m still at FullStory, but I’ve moved to a technical program management role in the product organization. What’s that mean for this newsletter? Nothing really—I’m still planning to write every week—but you might see me sprinkle some TPM thinking into my thinking about customers.
Setting vs Meeting Expectations
Setting vs Meeting Expectations
Setting vs Meeting Expectations
Last week we talked about walking back the customer journey to do a better job setting expectations. This week we continue that narrative as we explore setting vs meeting expectations. Also, some readers may have noticed that my day job has changed. I’m still at FullStory, but I’ve moved to a technical program management role in the product organization. What’s that mean for this newsletter? Nothing really—I’m still planning to write every week—but you might see me sprinkle some TPM thinking into my thinking about customers.