This week, we look at coming together across silos to identify key touchpoints in the customer journey, continuing where we left off last week with the simple customer journey map. Imagine, if you will, that love is in the air, and you’re looking for a gift for that special someone in your life. Not just any gift, mind you—this is a
Priority Touchpoints
Priority Touchpoints
Priority Touchpoints
This week, we look at coming together across silos to identify key touchpoints in the customer journey, continuing where we left off last week with the simple customer journey map. Imagine, if you will, that love is in the air, and you’re looking for a gift for that special someone in your life. Not just any gift, mind you—this is a