This week we look at a talk I originally gave at ElevateCX in the spring of 2019. I had the chance to present it again at FullStory last week and recorded a version for this newsletter. I hope you enjoy. Hit reply to continue the conversation. You may remember from
Killing the Myth of Soft Skills [Video]
Killing the Myth of Soft Skills [Video]
Killing the Myth of Soft Skills [Video]
This week we look at a talk I originally gave at ElevateCX in the spring of 2019. I had the chance to present it again at FullStory last week and recorded a version for this newsletter. I hope you enjoy. Hit reply to continue the conversation. You may remember from