We wrap up our series on “Is Your CX Strategic?” by putting ourselves in the shoes of the customer. If you’ve joined me throughout this series, I’d love to know what you thought of it. “But although such competition produces absolute improvement in operational effectiveness, it leads to relative improvement for no one.”
Is Your CX Strategic? Part 4
Is Your CX Strategic? Part 4
Is Your CX Strategic? Part 4
We wrap up our series on “Is Your CX Strategic?” by putting ourselves in the shoes of the customer. If you’ve joined me throughout this series, I’d love to know what you thought of it. “But although such competition produces absolute improvement in operational effectiveness, it leads to relative improvement for no one.”