We continue our exploration of CX and strategy this week, looking at “fit”. Does this week’s theme resonate? I’d love to hear your story—hit reply and let me know. Returning to where we left off last week, let’s revisit the imagined scenario where you’ve been running the onboarding practice at a new company for about a year, with great results. It’s clear that you’ve achieved a high level of operational effectiveness, and you’re trying to answer the question of “is this practice strategic?” This has you reflect back on the state of customer onboarding when you first joined the company.
Is Your CX Strategic? Part 2
Is Your CX Strategic? Part 2
Is Your CX Strategic? Part 2
We continue our exploration of CX and strategy this week, looking at “fit”. Does this week’s theme resonate? I’d love to hear your story—hit reply and let me know. Returning to where we left off last week, let’s revisit the imagined scenario where you’ve been running the onboarding practice at a new company for about a year, with great results. It’s clear that you’ve achieved a high level of operational effectiveness, and you’re trying to answer the question of “is this practice strategic?” This has you reflect back on the state of customer onboarding when you first joined the company.