Ever since I wrote the series on “Is Your CX Strategic?” (Parts 1, 2, 3, 4), I find myself thinking a good bit on the distinction between operational effectiveness and strategy. And when I think about strategy, especially at work, I find myself going, “I’m doing
Is Efficiency Strategic?
Is Efficiency Strategic?
Is Efficiency Strategic?
Ever since I wrote the series on “Is Your CX Strategic?” (Parts 1, 2, 3, 4), I find myself thinking a good bit on the distinction between operational effectiveness and strategy. And when I think about strategy, especially at work, I find myself going, “I’m doing