Measuring the quality of individual agents is important, but where should we focus when it comes to quality? I don’t know about you, but last week’s article about exploitive customer service left me feeling sad and even a bit powerless. What can I do to effect change in the face of a system that’s stacked against people who work in customer service?
Hopeful Customer Service
Hopeful Customer Service
Hopeful Customer Service
Measuring the quality of individual agents is important, but where should we focus when it comes to quality? I don’t know about you, but last week’s article about exploitive customer service left me feeling sad and even a bit powerless. What can I do to effect change in the face of a system that’s stacked against people who work in customer service?