I’ll be speaking May 6 at the Kustomer Virtual Summit on “The Human Experience of Your Digital Customers.” Come hear my talk and those of other well-known speakers in the CX space. Efficiency One of the goals of customer support should be that you’re able to efficiently respond to and solve incoming requests from customers. Customers send emails to an inbox, stand in line outside in the rain, wait on hold for the next available agent, or spar with a chatbot in the hopes of eventually connecting with an actual human. Efficient processing of these queues enables you, as the business, to serve more customers faster, and customers tend to like being served more quickly, so we place a premium on efficiency.
Efficiency
Efficiency
Efficiency
I’ll be speaking May 6 at the Kustomer Virtual Summit on “The Human Experience of Your Digital Customers.” Come hear my talk and those of other well-known speakers in the CX space. Efficiency One of the goals of customer support should be that you’re able to efficiently respond to and solve incoming requests from customers. Customers send emails to an inbox, stand in line outside in the rain, wait on hold for the next available agent, or spar with a chatbot in the hopes of eventually connecting with an actual human. Efficient processing of these queues enables you, as the business, to serve more customers faster, and customers tend to like being served more quickly, so we place a premium on efficiency.