What happens when a list of guiding principles gets abandoned, but not officially retired? You end with zombie values. If you like what you read this week, hit reply and let me know what stood out. Early in my time at FullStory, we took up an effort to create a Customer’s Bill of Rights. Here’s one: “The customer has a right to a voice & tone befitting the context of the communication.”
Beware of Zombie Values
Beware of Zombie Values
Beware of Zombie Values
What happens when a list of guiding principles gets abandoned, but not officially retired? You end with zombie values. If you like what you read this week, hit reply and let me know what stood out. Early in my time at FullStory, we took up an effort to create a Customer’s Bill of Rights. Here’s one: “The customer has a right to a voice & tone befitting the context of the communication.”