I’m traveling this week so thought it would be a good time to share a few aphorisms related to customer care. Like what you read? Reply to this email or hit thumbs up. An aphorism is a pithy observation that contains a general truth. These are phrases or “rules” that I would use when coaching members of the support team at FullStory. The ones I’m sharing today originally came from Rich Armstrong, my manager at Fog Creek Software.
Aphorisms 1
Aphorisms 1
Aphorisms 1
I’m traveling this week so thought it would be a good time to share a few aphorisms related to customer care. Like what you read? Reply to this email or hit thumbs up. An aphorism is a pithy observation that contains a general truth. These are phrases or “rules” that I would use when coaching members of the support team at FullStory. The ones I’m sharing today originally came from Rich Armstrong, my manager at Fog Creek Software.