Learnings from some of the best five years of my life, before I begin my next journey
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Customers, Etc. is going to business school.
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Who is meeting customer needs better than you?
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Starting a new journey obsessed with member experience
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Not everything of value is on the balance sheet
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Business presentations are not TED talks.
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How to avoid wasting engineering cycles on the wrong customer problems.
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Musings from the first class for the capstone project in the Management of Technology program at Georgia Tech
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A short primer on measuring quality, in 3 acts.
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Highlighting the positive reinforcing feedback loops of customer experience teams.
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Net present value, options, and the learning team
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What to do when the bottleneck is your health
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