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What I've Learned at FullStory | Customers, Etc.
Learnings from some of the best five years of my life, before I begin my next journey
Ben McCormack
Jan 6
7
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What I've Learned at FullStory | Customers, Etc.
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Scheller MBA Bound | Customers, Etc.
Customers, Etc. is going to business school.
Ben McCormack
May 13, 2021
4
2
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Scheller MBA Bound | Customers, Etc.
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Unmet Needs | Customers, Etc.
Who is meeting customer needs better than you?
Ben McCormack
Feb 3
4
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Unmet Needs | Customers, Etc.
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Hello Saltbox | Customers, Etc.
Starting a new journey obsessed with member experience
Ben McCormack
Jan 20
3
4
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Hello Saltbox | Customers, Etc.
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Intangible Assets | Customers, Etc.
Not everything of value is on the balance sheet
Ben McCormack
Aug 19, 2021
2
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Intangible Assets | Customers, Etc.
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Inviting Questions | Customers, Etc.
Business presentations are not TED talks.
Ben McCormack
Aug 5, 2021
4
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Inviting Questions | Customers, Etc.
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The Customer Escalation Abstraction Layer | Customers, Etc.
How to avoid wasting engineering cycles on the wrong customer problems.
Ben McCormack
Jul 29, 2021
3
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The Customer Escalation Abstraction Layer | Customers, Etc.
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Startup Reflections 1 | Customers, Etc.
Musings from the first class for the capstone project in the Management of Technology program at Georgia Tech
Ben McCormack
Apr 7
1
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Startup Reflections 1 | Customers, Etc.
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SLAs, SLOs, SLIs, oh my! | Customer's, Etc.
A short primer on measuring quality, in 3 acts.
Ben McCormack
Jun 17, 2021
3
2
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SLAs, SLOs, SLIs, oh my! | Customer's, Etc.
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Information Flow | Customers, Etc.
Highlighting the positive reinforcing feedback loops of customer experience teams.
Ben McCormack
Jun 10, 2021
2
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Information Flow | Customers, Etc.
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The Learning Team | Customers, Etc.
Net present value, options, and the learning team
Ben McCormack
Oct 14, 2021
3
2
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The Learning Team | Customers, Etc.
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Health Bottleneck | Customers, Etc.
What to do when the bottleneck is your health
Ben McCormack
Jun 16
2
2
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Health Bottleneck | Customers, Etc.
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