Customers, Etc

Customers, Etc

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ChatGPT, Writing, and Customer Care | Customers, Etc.
OpenAI and natural language models are going to completely change how we interact with customers in writing.
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Ben McCormack
Clarity Forces Solutions
I promise I’ll shift gears away from this whole “clarity” thing, but it keeps paying dividends so I keep writing about it.
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Ben McCormack
CXOXO & Ashes | Customers, Etc.
My friend Mercer wrote a book. Also, it is Lent.
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Ben McCormack
Things I've Read | Customers, Etc.
A short list of writers who have influenced this newsletter
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Ben McCormack
Processing Space | Customers, Etc.
What do you do when you have all the time in the world and no idea where to begin?
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Ben McCormack
Why I Write | Customers, Etc.
Valuing real connection, even if I struggle at optimizing for reach.
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Ben McCormack
2
Getting Started Solving Problems | Customers, Etc.
Getting over mental blocks; also, how to approach finance and accounting academic work.
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Ben McCormack
Communication Forces Clarity
Let’s dive into how the process of trying to write to customers can force clarity.
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Ben McCormack
Be Your Own LLM | Customers, Etc.
Tools like ChatGPT are powerful, but know where you add unique value.
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Ben McCormack
The Written Update | Customers, Etc.
Why take the time to compose a written update when it's already tracked in some productivity tool?
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Ben McCormack
2023 | Customers, Etc.
Retreats, sabbatical, systems thinking, customers, and more!
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Ben McCormack
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Aphorisms 1
I’m traveling this week so thought it would be a good time to share a few aphorisms related to customer care.
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Ben McCormack
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