Customers, Etc

Customers, Etc

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"Survey" | Customers, Etc.
A survey—ahem—of posts I've written about surveys.
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Ben McCormack
Brand, NPS Surveys | Customers, Etc.
AirPods are more successful than most tech companies, and other musings.
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Ben McCormack
Hopeful Customer Service
Measuring the quality of individual agents is important, but where should we focus when it comes to quality?
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Ben McCormack
Information Flow | Customers, Etc.
Highlighting the positive reinforcing feedback loops of customer experience teams.
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Ben McCormack
Measuring Customer Experience
This week we take a look at how measuring customer experience becomes part of the experience itself and why it’s important to be clear on your CX…
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Ben McCormack
WeWork Customer Experience | Customers, Etc.
A few observations on customer experience at my local WeWork.
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Ben McCormack
Hard-to-measure Quality | Customers, Etc.
How to approach quality for things that are difficult to measure
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Ben McCormack
2023 | Customers, Etc.
Retreats, sabbatical, systems thinking, customers, and more!
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Ben McCormack
2
Being Heard
Programming note: I’ll be taking a break from the newsletter for two weeks, back in your inbox on January 7.
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Ben McCormack
Virtue | Customers, Etc.
Searching beyond ethical frameworks.
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Ben McCormack
"Quick Update" & The Value of Boring CX
I’ve been sending a lot of emails lately that looks like this:
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Ben McCormack
Communication Forces Clarity
Let’s dive into how the process of trying to write to customers can force clarity.
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Ben McCormack
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